Shipping & delivery

Effective September 28, 2026

Pallet Time is operated by End Motion LLC in the Atlanta, Georgia area. We arrange shipping or freight for an individual pallet only when we can serve the buyer’s destination. We do not currently offer public warehouse visits or local pickup.

Before payment

The listing and order discussion will identify the pallet, its price, available delivery method, delivery requirements, shipping or freight charge, and full amount due. Please do not pay until these details are clear. Freight may require a commercial receiving location, loading dock, liftgate, or appointment. We will confirm any such requirements before taking payment.

Timing and tracking

Processing and transit estimates depend on the pallet, destination, and carrier. We will provide a shipping estimate before payment and tracking or freight delivery information when the carrier supplies it. We do not promise a delivery date that has not been confirmed.

Delays and unavailable delivery

If we cannot ship within the agreed time, we will contact you with an updated date and the choice to accept the delay or cancel for a prompt refund as applicable. If delivery cannot be arranged to your location, we will not accept the order; if you have already paid, we will refund you.

Receiving a pallet

Check the shipment on arrival. If it is damaged or the wrong pallet arrives, note visible damage with the carrier when possible, keep the packaging, take photos, and email support@pallettime.com with your order or pallet ID.

See Returns, Refunds, and Sale terms.