Refunds

Effective September 28, 2026

We review refund requests based on the individual pallet listing, the order details, and applicable law. Our Returns Policy explains when a sale is final and how to report a problem.

When a refund may apply

Examples include an order we cannot fulfill or ship, a canceled order following a shipping delay, a pallet that is not delivered, or a materially different lot. Contact support@pallettime.com with the order or pallet ID and supporting details. We will explain the outcome after reviewing the request.

How refunds are issued

Approved refunds are sent to the original payment method through Stripe. The time until the funds appear depends on the payment method and financial institution. If a shipping delay requires a refund, we will issue it promptly as applicable. We will not ask you to provide a full card number by email.

Read Shipping and Sale terms.